Return Policy

RETURNS & REFUNDS

Cases Of Receiving Wrong Item Or Damaged Item:

Suppose we have sent you the wrong item. In that case, if the item you received is not what you purchased, or the item you received is damaged, don't hesitate to get in touch with us (Email: support@everwallpaper.com) within 24 hours of receiving the item with photos or videos, and we will exchange the item for free. We will cover all shipping and return costs. Of course, we are also happy to provide you with a full refund; you only need to return the goods to us, and we bear all the return costs.

Cases Of Receiving Items That Do Not Meet Your Expectations:

If you receive an item that you purchased from us at the time, and the item is not defective or has no other quality issues. Still, if you do not like it, feel free to contact us (Email: support@everwallpaper.com) within seven days and send the item back to us in its original condition. In this case, the return cost will need to be borne by you. After receiving your item, we will re-evaluate and only arrange a refund for you (within 72 hours of receiving your returned item) if the item can be resold.

Please note that we're unable to provide free returns for unwanted items or incorrect selections, and we are unable to offer you a refund if we cannot resell your item (because all our wallpapers/murals are "made-to-order" precisely to your wall measurements. No two walls are the same). Therefore, please choose carefully when shopping.

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.

ORDER CANCELLATION

If you want to cancel your order, please contact us (Email: support@everwallpaper.com) within 24 hours after payment. We will cancel your order for free and give you a full refund, and you will receive the refund within 72 hours after the cancellation. Any cancellation is not allowed after 24 hours of order placement because it may already be in processing or transit.

If you have any questions, please get in touch with us at support@everwallpaper.com

Please only send returned items to the address after contacting us! If you need to return a product, please get in touch with customer service first.