If you are unsatisfied with your purchase, you may contact us within 30 days from the receipt of the item to process a return or exchange. Any request after 30 days will not be honored. Please email us at support@everwallpaper.com to initiate the request.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
- Items must be returned within 30 days after receipt.
- All items must be unused, with tags, in their original packaging, and must include the receipt or proof of purchase.
- When returning or exchanging items, customers must use a shipping method that provides tracking information.
Non-returnable Items
- Items on sale or gift cards are non-refundable.
- Items with damage or loss caused by the customer is non-refundable.
- Personalized or custom-made items are non-refundable and cannot be returned, as they are made specifically for you and cannot be resold. However, our support team will still try our very best to help you. Please email us at support@everwallpaper.com.
General Return Process
- Initiate a return: Please email us at support@everwallpaper.com with photos and/or videos of the item and your order number. Our customer service team will review your request within 3 business days.
- Ship the items back: If your return is accepted, we will provide you with the return address and instructions. Note that items returned without authorization will not be accepted. We recommend using a shipping method with tracking information and a signature requirement, as we are not responsible for lost return items.
- Refund or exchange: Once we receive your returned item, we will inspect it within 3-5 business days and issue a refund or provide a replacement.
Return Charges
- If the return is due to our error (e.g., incorrect product or product quality issue), we will provide a full refund, including return shipping fees.
- If the return is due to the buyer's preference (e.g., wrong product/size ordered), the buyer is responsible for the return shipping fees.
- No restocking fee will be charged for returns.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 2-3 working days. If you do not receive your refund within this time, please check with your bank or credit card company as there may be delays. If you still do not receive your refund, contact us at support@everwallpaper.com.
Note: We do not refund original shipping costs.
Order Cancellations
- We can cancel the order if you contact us promptly after purchase. If the payment has been completed but the parcel is not yet shipped, you may cancel the order and receive a full refund.
- Orders cannot be canceled once the parcel has been shipped.
Contact Us
- Email: support@everwallpaper.com
- Phone: +1 510 986 4325
- Address: 1942 Broadway Street, STE 314C, Boulder, CO, 80302, USA (Note: This is not the return address.)
- Working Hours: Monday to Friday, 09:00 to 18:00 (PST)